Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at help@qwikcrafts.com.
Q:Where is the package shipped from?
A: Most of the packages are from our warehouse in China, but we also have limited stock in our warehouse in TX. A small portion of packages can be shipped from the TX warehouse.
Q:How long will it take for my items to arrive?
A:The processing time is about 1-4 days.The shipping time to the USA is about 9-15 days, to worldwide locations is about 9-15 days, and to South Korea is about 9-15 days.
Q:How long will it take to receive a tracking number?
A:The processing time is about 1-4 days. The tracking number will be sent within that timeframe. If you don’t receive the tracking number, please check your spam folder or contact us for assistance.
Q:Is shipping really FREE?
A:Yes, we provide a free shipping service.
Q:Will I receive a confirmation number when I place my order?
A:Yes, all customers will receive an order number after placing their orders. If you don’t receive the order number, feel free to contact us to check.
Q:Who can I contact if I have a problem with my order?
A:All inquiries can be forwarded to help@qwikcrafts.com or by phone at 1.281.425.5242 (Phone/WhatsApp).
Q:Is Checkout on this site safe and secure?
A:You can be absolutely sure that all purchases here are safe and secure.
Q:If I enter my email address will you sell my information?
A:We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q:Will I (the customer) have to pay customs?
A: There is no import tax for the US if you choose the free shipping service. For other countries, we don’t cover customs; if customs fees apply, you will need to pay them yourself.
Q:Where is the tracking number?
A:When we arrange delivery, we will send the tracking number to your email address.
Q:How to track your order?
A:When we arrange delivery, we will send the tracking number to your email address.
For US customers, please use these links for tracking.
International customers can track their order using this link.
If you experience any problems, we are here to help; simply reach out to our team.
