Refund policy
1. GENERAL RETURN POLICY
- Eligibility: For items other than custom products, returns are accepted within 30 days of delivery. Items must be new, unused, and in original packaging.
- Return Shipping Costs: We don’t provide any return shipping label, and the buyer must cover the return fees, except in cases involving damaged or defective items.
2. CUSTOM PRODUCTS RETURN POLICY
- Return Conditions: Custom products (such as custom puddle lights, custom floating center caps, custom door sill plates) do not offer returns or refunds. All sales are final.
3. DAMAGED OR DEFECTIVE ITEMS
- If your item arrives damaged or defective, please reach out to us within 5 days of delivery. We will ship a new one to replace it.
4. HOW TO REQUEST A RETURN
- To initiate a return, please contact our support team at help@qwikcrafts.com.
5. CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
- You can cancel your order BEFORE it has been processed and/or shipped, but you will be assessed a 10% cancellation fee of the product price to cover restocking fees and the charges from credit card companies for refunds.
- If the order has been processed and/or shipped, you cannot cancel it. When you receive the package, feel free to contact us to return it, but a 20% cancellation fee of the product price will apply, and the buyer must cover the return fees.
6.LATE OR MISSING REFUNDS (IF APPLICABLE)
- Refund processing takes 3 days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@floatingcentercaps.com.
7. EXCHANGES (IF APPLICABLE)
- We accept exchanges for items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@qwikcrafts.com.