Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at help@qwikcrafts.com If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or we sent you the wrong item.
Please do not send items back without contacting us and receiving return instructions first. Unauthorized returns may not be accepted.
Returns
We accept returns for defective and non-defective products.
Product condition: New, unworn, and unused
Return window: 30 days after receiving the item
Return method: By mail
Return shipping: Customer responsibility, except for defective, damaged, or incorrect items
Restocking fee: 20% of the product price
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt and contact us as soon as possible if your item is defective or damaged or if you receive the wrong item. We will review the issue and work with you to resolve it.
Exchanges
We do not process direct exchanges. If you would like a different size, color, or product, please return the original item according to our return policy. Once your return is accepted, you may place a new order for the item you want.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved or declined.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.
Contact Us
If you have any questions about returns or refunds, please contact us:
Website name: qwikcrafts.com
Address: 539 W. Commerce St #7820, Dallas, TX 75208, United States
Business Email: help@qwikcrafts.com
Phone Number: +12814255242
Business Hours: 09:00 am to 05:00 pm, Monday to Friday