Frequently Asked Questions
Frequently Asked Questions (FAQ) – QwikCrafts
Welcome to the QwikCrafts FAQ section! Below, you’ll find answers to some of the most common questions about our products, orders, and policies. If you can’t find what you’re looking for, feel free to contact us at help@qwikcrafts.com.
1. How long does it take to process and deliver my order?
Orders are typically processed within 1–2 business days (Monday–Friday).
Once shipped, delivery usually takes 3–7 business days, depending on your location.
The total estimated delivery time is 4–9 business days.
2. What is the order cut-off time?
Orders placed before 04:00 PM (CST) are processed the same business day. Orders placed after that time will be processed the next business day.
3. Do you offer free shipping?
Yes! Shipping is free on all orders within the United States.
There are no hidden fees or extra charges at checkout.
4. Do you ship internationally?
Currently, QwikCrafts only ships within the United States. We are working to expand our shipping areas in the future.
5. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number and link.
You can also use our Order Tracking Page to monitor your shipment status.
6. What is your return policy?
We accept returns for both defective and non-defective products within 14 days of delivery.
Items must be new and unused, with all original packaging.
A return label is included in your package—return shipping is free.
Please note: A 20% restocking fee applies to all returns.
Refunds are processed within 7 business days after we receive and inspect your returned item.
7. Do you offer exchanges?
Yes, we accept exchanges.
To exchange an item, simply return the original product first. Once your return is approved, you can place a new order for the replacement item.
8. What payment methods do you accept?
We accept the following secure payment methods:
Visa, Mastercard, American Express (AMEX), Discover, Diners Club, Elo, UnionPay, Shop Pay, and Google Pay.
9. What if my package is lost or shows as delivered but I didn’t receive it?
If your tracking shows “delivered” but you haven’t received your package:
Verify your shipping address
Check nearby delivery spots or ask neighbors
Contact the carrier directly using your tracking number
If your package is confirmed lost, contact us at help@qwikcrafts.com, and we’ll reship your order or issue a refund.
10. How can I contact customer support?
Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM (CST).
You can reach us via email at help@qwikcrafts.com